How To Build A Neo Bank Software Platform
Updated: Jul 27
Neo Banks are digital banks that offer faster banking services. Neo banks operate entirely online without physical branches, offering various financial services through mobile apps and web platforms.
They provide unbaked, under-banked, uninsured people access to neo-banks tremendous possibilities for money, and digital autonomy. Neo banks' success in India can be primarily correlated to their power to promote monetary inclusion via digitized ease, cost savings, and focused individual interactions with clients.
Table of Contents:
What is a White Label Neo Banking Software Platform?
A white-label neo-bank software platform refers to a technology firm that offers banking software with configurable products to digital banks. The term "white-label" means that the neo bank software provides its software as a service that can be subscribed to by the bank company's brand name.
In this framework, the solution providers' technology and infrastructure are utilized by a bank, fintech company, or any organization seeking to offer banking services to its customers without building the entire infrastructure from scratch.
By partnering with a white-label neo-bank software, the third-party entity gains access to a ready-to-use white-label software banking platform that can be customized and rebranded to align with its own brand identity. The solution provider handles the technology operations, and security compliance, while the neo bank focuses on regulatory requirements, customer acquisition, branding, and customer experience.
It also allows traditional banks and other non-banking organizations to tap into the innovative and customer-centric features of neo-banks while leveraging their existing customer base and brand recognition.
Benefits of Using White-Label Neo Bank Software Platforms
White-label neo-bank platforms offer several benefits for businesses looking to launch their own branded digital banking solutions. Here are the important benefits of using white-label neo-bank software platforms:
1) Faster Time to Market - White-label neo-bank platforms provide pre-built, ready-to-launch solutions, saving a significant amount of research and development resources as well as time. They offer a range of customizable features, user interfaces, and backend functionalities, enabling businesses to quickly establish their presence in the digital banking space.
2) Cost Efficiency - Developing a neo-bank software from scratch can be costly, requiring extensive development, regulatory compliance, and security investments. By using a white-label neo-bank platform, businesses can significantly reduce costs by leveraging the platform provider's existing infrastructure, technology, and expertise.
3) Scalability and Flexibility - White-label neo-bank software is designed to be highly scalable, allowing businesses to accommodate rapid growth and increasing customer demands. These platforms frequently offer modular architecture, enabling flexibility in adding or removing features and integrations based on specific business requirements.
4) Regulatory Compliance - The regulatory landscape for banking services can be complex and demanding. White-label neo-bank platforms typically come with built-in compliance features and adhere to banking regulations, saving businesses the effort and time required to ensure legal and regulatory compliance.
5) Enhanced User Experience - The software Platform for Neo Bank focus on delivering seamless and simple user experiences. They offer user-friendly interfaces, personalized dashboards, and advanced features such as real-time notifications, expense tracking, budgeting tools, and more.
6) Access to Banking Infrastructure - Neo-bank platforms often involve partnerships or integrations with established banking institutions. This allows businesses to leverage existing banking infrastructure, including banking licenses, payment processing, and security frameworks, without having to build these capabilities from scratch.
White-label neo bank software platforms provide a cost-effective, efficient, and scalable solution for businesses and individuals to enter digital banking and offer modern banking services to their customers.
How to Build a Neo Bank Software Platform From Scratch?
Creating a neo-bank platform from scratch involves several steps and requires a combination of technical expertise, regulatory compliance, and user experience considerations.
✅ Define Your Business Model and Target Audience
Determine your target market, the services you want to offer, and the unique value proposition of your neo-bank software consider factors such as customer segmentation, pricing, and revenue streams.
✅ Obtain Necessary Licenses and Compliance
Research and comply with the regulatory requirements specific to your area of authority. Neo banks often require licenses such as a banking license or partnerships with existing regulated institutions to operate legally.
✅ Build a Team
Assemble a team with expertise in finance, compliance, technology, and user experience design. This team will be crucial in developing and launching your neo-bank platform.
✅ Develop Core Banking Infrastructure
Build the core banking infrastructure that will power your neo-bank platform. This includes developing systems for customer onboarding, account management, transaction processing, and security.
✅ Implement Payment and Transfer Systems
Integrate with payment gateways and develop systems for seamless fund transfers, card payments, and other transactions. Ensure compliance with relevant payment regulations and standards.
✅ Create a Mobile and Web Application
Develop user-friendly mobile and web applications that allow customers to access and manage their accounts. Focus on a smooth onboarding process, intuitive user interfaces, and robust security features.
✅ Implement Security Measures
Establish robust neo-bank security protocols to protect customer data, prevent fraud, and ensure regulatory compliance. Implement measures like secure authentication, encryption, and monitoring systems.
✅ Partnership with Third-Party Service Providers
Collaborate with third-party providers to offer additional services such as international transfers, foreign exchange, investment products, or insurance. This can enhance the value proposition of your neo-bank software system.
✅ Enable Customer Support
Set up customer support channels to handle inquiries, troubleshoot issues, and provide assistance to customers. Options can include chatbots, email support, or phone calls.
✅ Launch and Scale
Launch your neo bank software platform in a controlled manner, gathering feedback and continuously improving based on user needs and market demands.
Neo Bank Vs Digital Bank: How They Differ
Neo bank and digital bank are not the same things, although the fact that the phrases are sometimes used together. Before going ahead, let's make clear the primary discrepancies among these concepts.
The terms "neo banks" and "digital banks" are often used interchangeably, and there can be overlap in their characteristics. The key distinction lies in the establishment, ownership, range of services, and focus on technology and user experience.
Establishment: Neo banks are relatively new players in the banking industry that have emerged in recent years, whereas digital banks can be either traditional banks that have transitioned to online services or new banks that operate entirely online.
Ownership: Neo banks are often independent and not associated with traditional banking institutions. They typically start from scratch and build their banking infrastructure using modern technology. Digital banks, on the other hand, can be either independent or a digital offering by an established traditional bank.
Services: Neo banks usually focus on providing a limited set of banking services, often with a specific niche or target audience in mind. They may offer basic banking services. Digital banks, on the other hand, can offer a broader range of banking services similar to traditional banks, including loans, credit cards, investments, and more.
Physical Presence: Neo banks do not have brick-and-mortar branches; all their services are accessible through mobile apps or websites. Digital banks may or may not have physical branches.
Technology and User Experience: Both neo-banks and digital banks rely heavily on technology to deliver their services, but neo-banks are often known for their innovative and user-friendly interfaces. Digital banks also offer online banking platforms, but their user experience may vary depending on the specific institution.
Partnerships: Neo banks often collaborate with third-party providers to enhance their offerings. For example, they may integrate with fintech companies to provide additional services such as budgeting tools or investment options. Digital banks may also form partnerships, but they may have existing relationships with other branches of their parent company or have their in-house solutions
Product Range: Neo banks typically offer a limited range of banking products, focusing mainly on core services like savings accounts, current accounts, and payment solutions. Digital banks, especially traditional banks with online presence, can provide a more comprehensive suite of financial products and services, including loans, credit cards, mortgages, investment opportunities, and more.
Evolution of Neo Banks
The banking industry is undergoing a major transformation, driven by the rise of digital technology and the changing needs of customers. Traditional banks are facing increasing competition from neo-banking software, which are digital-only banks that offer a more convenient and personalized banking experience.
The rise of neo banks
The first neo-banks emerged in the early 2010s in response to the growing demand for convenient and personalized banking services. These early neo-banks were created by tech entrepreneurs who were dissatisfied with the slow and outdated services provided by regular banks.
The early focus of neo-banks was on personal banking services, such as digital wallets, peer-to-peer payments, and no-fee transactions, to appeal to the tech-savvy millennial population.
Tailored Solutions for Busy Executives
Neo banks' focus on efficiency and convenience has made them the go-to option for time-pressed executives. Neo banks solve these issues by providing executives with simple-to-use web and mobile tools for managing their finances wherever they are.
Neo banks are designed considering the needs of working professionals in mind, including rapid money transfers, real-time expense notifications, automatic expense tracking, and streamlined expense reporting.
Integration with Business Tools
Neo banks, in contrast to traditional banks, allow integration with popular business tools and apps. They are aware that executives use several programs and services to run their companies efficiently.
Because of this, neo-banking software frequently provides seamless integration with accounting software, invoicing platforms, and expenditure management tools to optimize financial procedures and save time.
Neo banks are not limited to a specific region or country. Their success stories have encouraged business owners and investors worldwide to start similar projects. Neo banks now exist on all continents and provide specialized services for various sectors. Their influence on the financial industry is evident, pushing traditional banks to adapt and innovate to remain competitive.
The neo-banking industry has grown rapidly in North and South America, the United Kingdom, Europe, and Asia-Pacific (APAC) region. Due to the early adoption of unified banking regulations for the entire European Union (EU), the UK benefits from a head start in neo-banking.
This drove neo-banks expansion in the UK, which went on an acquisition spree while abiding by regulations. Neo banks initially started to appear in Europe. They were regulated by the original Payment Services Legislation (PSD), an EU legislation governing payment services and service providers that increased industry transparency and made it simpler for new entrants.
The amount of funding that neo-banks have gotten and the volume of agreements that have been completed in this market segment demonstrate the growing interest in this sector. Despite the pandemic and in some cases because of it, neo-banks experienced consistent transactions during 2020. The potential that neo-banks have for the greater banking sector was noticed by investors.
There have been numerous indications of related companies expanding into the neo-banking industry. This expansion has been made possible by a mix of innovative customer segment and product strategies as well as supportive regulatory actions and procedures.
It would be interesting to look at the various techniques used by financial service providers to enter the neo-banking space.
One such strategy is to offer a gateway financial service at first to draw clients before adding additional services. For instance, a well-known neo-bank with headquarters in the UK began as an online service for money transfers and exchanges before expanding into a global neo-banking software platform.
Another example would be the CEO and co-founder of a well-known Brazilian neo-bank explaining how, when entering a new market, the company first offered credit cards to help users get used to online banking before offering other debit products.
Regardless of the strategy taken to enter the neo-banking space, companies must make use of digital channels and creative incentive methods to build an established client base before presenting a variety of financial services.
Established financial institutions began looking into partnerships and collaborations with neo-banks after seeing the potential of neo-bankings to improve their digital capabilities and effectively compete in the changing market.
This interdependence gave rise to "Banking as a Service" (BaaS) models, in which neo-banks gave traditional banks access to their technological infrastructure so they could provide seamless digital experiences without making significant technological investments.
Neo banks disrupted traditional banking by delivering innovative financial services and solutions. They adopted open banking and used application programming interfaces (APIs) to seamlessly connect with outside services, giving clients access to a complete financial network.
The global neo-banking industry has changed a lot, giving millions of individuals all over the world new ways to finance. Neo banks have raised the bar for the financial sector with their user-friendly interfaces, modern technology, and customer-focused strategies.
As time passes, it becomes increasingly obvious that the neo-banking revolution is more than simply a temporary trend; it is a powerful force that will continue to influence the direction of banking for years to come.
Global vs Indian Neo Banking
A fresh type of financial organization known as "neo banks" has emerged as a disruptive force in the banking sector, altering conventional banking practices with their focus on technology and modern services.
There are two major groups of these neo-banks: International neo-banks and Indian neo-banks. They both aim to offer modern, user-friendly banking experiences, but they differ in several important ways.
While both international and Indian neo-banks are dedicated to innovation and digital transformation, their target markets and goals are very different. For people and companies looking for the best banking service that fits their unique demands, international goals, or local requirements, it is important to understand these distinctions.
The Indian neo-banking landscape
Over the last two years, the Indian neo-banking industry has experienced rapid growth. According to the PWC analysis, Even with over 18 firms vying to expand their businesses, characteristics such as diverse product offerings and target customer categories of each neo-bank promise tremendous growth potential for them in the coming years.
The journey of financial services in India is expanding with enhanced banking infrastructure, new banks and regulatory mandates, and technologically advanced FinTechs, with a greater focus on consumer needs. Additionally, factors such as incumbent banks seeking collaborations with neo-banks and interest from private equity firms are contributing to India's neo-banking growth.
The Global neo banking landscape
In recent years, the global neo-banking landscape has likewise experienced fast expansion and change. Many neo-banks are competing to grow their operations in different parts of the world, utilizing a variety of product offers and concentrating on particular consumer demographics. This promising trend suggests that neo-banks globally have significant growth potential. The rise of various non-financial services companies with established clients who are entering into the neo-banking space is an equally intriguing strategy.
This is especially clear from the neo-bank licenses that have lately been granted to competitors, especially in the APAC region. Neo banking has attracted individuals from the telecom industry, taxi and delivery services, e-commerce, social media messaging, and the digital entertainment industry. Organizations with significant client bases are increasingly recognizing potential revenue opportunities through pivots in the financial services industry.
The table below compares the Indian and global neo-banking business models:
Financial regulators license and oversee neo banks in developed countries.
Indian neo-banks partner with licensed banks and institutions to offer regulated financial services via digital platforms, operating independently of direct RBI regulation.
Scope of services
Digital banking models are legally allowed in the UK, US, Canada, Singapore, and Hong Kong.
Partnership business models are common in India without specific operational restrictions.
Digital banks must adhere to regulatory frameworks and guidelines.
Indian neo banks operate under a unique regulatory framework. Unlike traditional banks, they are not directly regulated by the RBI. Instead, their partnerships with regulated entities are governed by the RBI's Outsourcing Regulations.
The rise of neo-banking has impacted the global financial environment, providing innovative and customer-centric banking experiences. We can better understand the unique characteristics and dynamics of neo-banking in various regions of the world by looking at all of these factors.
Neo banking models from around the world and India have certain characteristics in common, like a focus on customer-centric services and a digital-first strategy. However, there are also noticeable differences in their regulation, branches, service scope, permissibility, and compliance. Neo banks provide a wide range of financial products as part of their extensive service offerings, but the Indian model currently places a greater emphasis on digital banking solutions.
As the neo-banking landscape evolves, stakeholders must understand these distinctions to understand the benefits and difficulties of using a neo-banking platform.
Evolution of Neo Banking in India
Neo banks have emerged as key disruptors, altering how individuals interact with their finances in India's dynamic rapidly developing financial system. In India, neo-banks began to flourish in the early 2010s. These first neo-banks concentrated on providing fundamental banking services like debit cards and savings accounts. However, as the market expanded, neo-banks began to offer a broader range of services such as credit cards, loans, investment products, and insurance.
Causes for growth
Several factors have contributed to the growth of neo-banks in India. First, digital banking is becoming more and more popular in India.
Second, the Indian population is young. In India, 28 is considered to be the average age. This indicates that there is a significant amount of young people who are at ease using online banking services and who are looking for more practical and reasonably priced banking solutions.
Third, the need for personalized financial services is rising. Consumers in India are increasingly seeking financial services that are customized to meet their unique demands. Neo banks are in an ideal place to satisfy this need because they have access to a lot of client data.
Neo Banks in India
1. NiYO Global
NiYO Global is one of the prominent neo-banks in India. It offers both individual and corporate banking solutions. Their banking services include salary accounts, savings accounts, and wealth management. For corporates, NiYO provides salary cards, reimbursements, and expense management solutions.
NiYO's target market primarily comprises salaried individuals and small and medium-sized enterprises (SMEs). Its USP lies in its ability to provide hassle-free and transparent banking services with added benefits like attractive interest rates and rewards programs.
Open is a neo-banking platform designed specifically for startups and SMEs. It offers business banking services such as digital business accounts, expense management, vendor payments, and automated accounting.
Open's go-to-market strategy involves partnering with various fintech companies, enabling them to integrate banking services into their platforms. This strategy allows Open to tap into a vast network of potential customers. Open's USP lies in its comprehensive suite of business banking tools that streamline financial operations for startups and SMEs.
Razorpay is a neo-banking software platform catering to businesses of all sizes. It provides features like current accounts, vendor payments, payroll management, and expense tracking. RazorpayX primarily targets small businesses, startups, and freelancers.
The platform's go-to-market strategy involves leveraging its existing customer base from its successful payment gateway and partnering with other ecosystem players to extend its reach. RazorpayX's USP is its seamless integration with the Razorpay payment gateway, allowing businesses to manage their finances and transactions effortlessly.
4) YONO by SBI
YONO (You Only Need One) is a digital banking platform introduced by the State Bank of India (SBI), the country's largest public sector bank. SBI's go-to-market strategy for YONO involves leveraging its extensive customer base and brand recognition. YONO's USP lies in its integration with SBI's extensive network and its ability to offer a wide array of financial products and services within a single platform.
Comparing Neo Bank's Go-to-Market Strategies, Target Markets, and USPs
✅ NiYO- NiYO targets salaried individuals and SMEs. Its go-to-market strategy involves partnerships with businesses for salary and expense management. NiYO's USP is its seamless banking experience with added benefits and rewards.
✅Open- Open primarily focuses on startups and SMEs. Its go-to-market strategy involves partnering with fintech companies, allowing them to offer banking services. Open's USP lies in its suite of business banking tools, simplifying financial operations for startups.
✅ RazorpayX- RazorpayX targets small businesses, startups, and freelancers. Its go-to-market strategy involves leveraging its existing customer base and partnerships. RazorpayX's USP is its integration with the Razorpay payment gateway and comprehensive financial management features.
✅ YONO by SBI- YONO caters to a broad customer base and offers various banking services. Its go-to-market strategy is built on leveraging SBI's customer base and brand recognition. YONO's USP is its integration with SBI's extensive network, providing diverse financial products within a single platform.
Evolution of Neo Banking in Europe
Digital banking is on the rise, driven by shifting customer behaviors, technological advancements, and an ever-changing regulatory landscape. Neo banks, also known as challenger banks, are at the forefront of this revolution, having quickly achieved market traction and built a huge customer base of 1 billion individuals.
A recent analysis performed jointly by BPC and Fincog throws light on the rising demand for customer-centric digital banking and financial services solutions. Neo banks are growing quickly as a result of the increased consumer attraction to these innovative platforms.
One of the most developed digital banking markets worldwide is found in Europe. Progressive legislative changes, such as the PSD1 and PSD2 Payment Services Directives, as well as beneficent licensing regulations for electronic money institutions (EMIs), have enabled this advancement.
A rise in digital banking services has been sparked by the favorable regulatory environment across Europe, with the number of providers rising significantly from 57 in 2014 to 162 in 2022. This remarkable expansion shows that, between 2014 and 2022, the number of digital banks in Europe grew at a compound annual growth rate (CAGR) of 14%.
When evaluating their customer base, it is clear that neo banks are becoming increasingly popular in Europe. According to data from Fincog , the top 10 largest neo banks in the region have 64 million customers as of Q1 2023. According to Statista, user penetration is currently between 7% and 10%, and by 2027 it is predicted to increase to about 14%.
Revolut stands out as the leading player among the more than 160 neo banks present in Europe, notably surpassing its rivals with a sizable customer base of 25.5 million.
The second spot goes to Wise, a fintech company that specializes in foreign currency and has greatly expanded its product line to include corporate and personal accounts, investment options, and a savings account. With 16 million customers, Wise has a tremendous consumer base.
Following closely after is N26, a German digital bank with eight million clients. Monzo, a UK-based online bank with seven million clients, is close behind. There is also Lydia, a French fintech firm that started out as a payment platform but has now evolved to include accounts, cards, loans, savings, and investment options. The BPC and Fincog analysis shows that Lydia now has 5.5 million clients, but intriguingly, the business asserts that its website has seven million users.
Best Neo Bank Software to Launch Your Business
Starting a new bank is likely to involve certain technical challenges. Here are some of the best neo-bank software alternatives to provide a solid and safe foundation around which to create your product.
1. PayNet Systems - Over the years, PayNet Systems have perfected their technology intending to ease the lives of our customers offering them high-quality, easy-to-deploy products. PayNet’s prebuilt modules help you with the fastest time to market without compromising on the security level. They utilize API-driven developments to design efficient and seamless banking and payment solutions for neo-banks and other financial service providers.
What we offer
2. Radar Payments - Radar Payments is a leading innovative payment processing provider dedicated to financial institutions, including payment service providers (PSPs), banks, acquirers, issuers, and fintech. It offers advisory services and a one-stop platform for end-to-end omnichannel processing, enabling the acceptance of most of the widely adopted payment methods, delivered on a PaaS, SaaS, or fully managed service model.
The payment gateway supports various payment methods, including credit cards, debit cards, digital wallets, and alternative payment options, providing customers with flexibility and convenience.
In addition to its core payment solutions, Radar Payments offers various value-added services such as recurring billing, subscription management, and tokenization.
With its comprehensive suite of payment tools and services, Radar Payments is positioned as a trusted partner for businesses seeking to optimize their financial operations and enhance customer satisfaction.
What they offer
Integrated payment solutions
Swift instant payment support
Contactless payment solutions
Payment portal results for on-the-go commerce
3. Mambu - Banks and other financial organizations can perform and manage financial transactions using Mambu, a cloud-based system for neobank solutions.
By engaging with multiple external resources through APIs, businesses can design, develop, and deploy banking and lending services utilizing the integrated composable banking system.
Joint clients will be able to introduce new payment products and services more quickly thanks to the strategic alliance without having to tear down and replace current infrastructure.
What they offer
API integrations with Backbase, Ondato, Zenoo, Infinitus, Banking, and more
What is the Future of Neo Banks?
The future of neo-banks seems bright as they continue to alter and reshape the traditional banking industry. There are some significant trends and possibilities for the future of neo-banks.
1. Expansion and Market Penetration - Neo banks are likely to expand their services and customer base geographically. They may target new regions and markets, both domestically and internationally, to capture a larger share of the banking sector.
2. Enhanced Digital Banking Experience - Neo banks will continue to focus on providing a seamless and user-friendly digital banking experience. They will invest in advanced mobile apps, simple interfaces, and personalized financial management tools to attract and retain customers.
3. Collaboration with Traditional Banks - As neo-banks gain more prominence, partnerships between neo-banks and traditional banks could become more common. Traditional banks may partner with neo-banks to leverage their innovative technology and digital capabilities while offering their own established infrastructure and regulatory compliance.
4. Integration with Fintech Solutions - Neo banking Platform will likely integrate with various fintech solutions to provide enhanced functionalities. They may partner with fintech startups specializing in areas such as AI-powered chatbots, blockchain technology, payment gateways, and cybersecurity, among others.
Neo banking has established the ground. For an era that desires greater comfort and innovation in technology, the future of neo-banks is still optimistic. Neo bank platform providers such PayNet Systems have made it feasible and inexpensive to have your own brand digital transactions software.
It is now possible to hire established and reliable neo-bank system providers for research and development. Additionally, there are countless possibilities for neo-banks to have clients that are evolved worldwide.