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  • Writer's pictureSANJANA JEVRANI

What Is Digital Banking: Definition, Types, Benefits

Updated: Mar 5

Popular digital banks like Revolut, Chime, and Wise enable quick mobile account openings. Beyond online banks, traditional banks have also launched digital spin-offs, reduced operating costs, and boosted revenues over the last decade.

What is a digital bank?

"A digital bank is a financial institution that operates primarily online, providing services such as account opening, transactions, and customer support through digital channels like mobile apps and websites - Brett King"

What does online banking mean?

Online banking defines the offer of banking services over the Internet, allowing customers to perform various financial transactions remotely. This includes activities such as checking account balances, transferring funds between accounts, paying bills electronically, and accessing account statements.

What are digital banking services?

Digital banking services encompass a range of financial offerings accessible through digital channels such as mobile apps, websites, and online platforms. These services include account management, fund transfers, bill payments, mobile check deposits, budgeting tools, loan applications, customer support, and access to financial education resources. Digital banking software enhances the accessibility, comprehension, and management of these traditional services.

Digital banking and online banking: are the same?

Digital banking and online banking are often used interchangeably, but they have slight differences. Below is more understanding differences in the table:

Key Points

Digital Banking

Online Banking


Comprehensive suite of online & mobile banking services

Primarily internet-based services


A broad range, includes smart tools, personalized insights

Core services like transactions and account monitoring


Offers a more flexible and diverse range of financial services

Limited compared to the broader spectrum of digital banking


Robust security protocols, advanced encryption

Standard online security measures


May offer cost savings through lower fees and reduced transaction costs

Generally cost-effective, but fewer advanced features


24/7 availability, anytime, anywhere access

Primarily operates during traditional banking hours


The benefits of digital banking for users

As digital banks proliferate, understanding their modern solutions becomes vital for accessing superior and cost-effective services. Below, we outline the key benefits of digital banking.

  1. Convenience: Digital banking offers unparalleled ease by enabling users to perform transactions and manage accounts from the comfort of their homes or on the go, without the constraints of traditional banking hours or the need to visit a physical branch.

  2. 24/7 Access: Unlike brick-and-mortar banks, digital banking services are available 24/7, allowing users to conduct transactions, check balances, and access support at any time, providing unparalleled flexibility and convenience.

  3. Cost Savings: With digital banking, customers can avoid many fees tied to traditional banking, such as ATM withdrawal fees and paper statement charges. Also, the reduced overhead costs for banks lower fees and higher interest rates for users.

  4. Personalized Financial Insights: Digital banking platforms often provide personalized insights and recommendations based on users' spending habits and financial goals, empowering them to make informed decisions and improve their financial well-being.

  5. Alerts & Notifications: Digital banking platforms provide tailored alerts like low balance warnings, unusual activity notifications, and payment reminders, empowering users with financial control and security enhancements.


The types of digital banks

1. Neobanks: Neobanks, or digital banks, operate solely online, using advanced technology to provide a customer-focused and innovative banking experience. With 24/7 accessibility and intuitive mobile apps, they cater to the needs of a digital-savvy generation, offering personalized and agile banking services without physical branches.

2. Challenger Banks: Challenger banks, as digital disruptors, offer customer-centric services, reshaping traditional banking with technology and agility. They redefine banking in the digital era, providing a dynamic financial experience.

3. New Bank: Fully licensed neo-banks like Revolut, Monzo, N26, and Starling Bank offer a complete range of banking services exclusively online, differing from traditional banks solely in their fully digital operation mode.

4. Mobile-Only Banks: Mobile-only banks, also called neo banks, operate solely through mobile apps, catering to users who prefer smartphone-based banking. Without physical branches, they offer streamlined, technologically-driven services, revolutionizing money management with convenience and innovation.


In conclusion, digital banking represents a transformative shift towards convenience, accessibility, and innovation in the banking industry, shaping the future of financial services.



What is digital banking?

Digital banking digitizing traditional banking services for 24/7 accessibility on mobiles and computers, turns the industry with online channels.

What is the meaning of digital banking?

What is the difference between digital banking and online banking?

What are the examples of digital banking?

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Mar 19
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