USE CASE FOR

Customer Onboarding

We enable organisations to accelerate the Omni Channel customer onboarding journey by automating and optimising the process by using :

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Biometrics capabilities 
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Capturing accurate information
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 Adhering to regulatory standards

Client identification with Seamless Data Capture & Extraction

  • Collect customer’s data through manual entry or OCR (Optical Character Recognition) and Auto-filling of data from the scanned documents

  • AI and ML features to support liveness detection 

  • Realtime data Verification with central repositories.

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Customer due diligence (CDD)

  • Authenticate data with central repositories

  • Verification of captured data for various blacklists and credit scores

Automate AML and Risk assessment   

  • Capturing occupation and source of funds to create risk rating

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ADVANTAGES

Benefits from implimenting the solution were as follows

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Reduced Cost-to-Serve

Automation of process reduces the overhead of manual interventions while increasing productivity

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Enhanced User Experience

Digital enrolment provides greater flexibility and user-friendly interface decreases drop-out rates and increases customer acquisition

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Accurate Evidence Validation

Enhanced Customer due diligence process using AI, ML for banks and credit score reduces AML/ blacklist risk

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